It depends on the nature of your question:
| Question Type | Who to Contact |
| WeaveGrid platform, scheduling, device connections, dashboard features, address update | WeaveGrid Support |
| Incentive payments and disbursement | WeaveGrid Support |
| Program enrollment eligibility | WeaveGrid Support or visit ameren.com/electric-vehicles/charging/flexcharge |
| Your Ameren electric account or billing | Ameren Customer Service |
| Rate plans (ChargeSmart, standard rates) | Ameren Customer Service |
| ChargeReady infrastructure incentives | Ameren Customer Service |
Contact Information
Program Website:
- Visit our program page ameren.com/electric-vehicles/charging/flexcharge
- Complete program information, enrollment, and participant dashboard available at charge.weavegrid.com/amerenillinois
WeaveGrid Customer Support:
- Phone: Schedule a call with WeaveGrid’s support team here
- Email: amerenillinois-support@weavegrid.com
- Chat: Available through Driver Dashboard
- Help Center: amerenillinois-support.weavegrid.com/hc/en-us
- Hours: 11:00 AM – 7:00 PM CT
Ameren Illinois:
For questions about your electric service or account contact our Residential Customer Service Team.
- Phone: 1-800-755-5000
- Hours: Monday-Friday 7:00 AM - 7:00 PM
- Webpage: ameren.com/customer-service